Legal
Terms of Use
This page explains the scope in which the service is provided, how the subscription may be used and the mutual obligations of the user and the service provider.
Service Framework
Subscription, Scope and Usage Rules
A subscription is the right of access defined for a specific period. The scope is the same for all durations; only the usage period and the total amount change.
There are points both parties must follow for the service to deliver the expected benefit. The obligations on the user side are on this page, and the service-side scope on the IPTV packages page.
- Have you clarified how many devices you will use the subscription on?
- Are you keeping the access details safely?
- Do you know that the channel list cannot be shared?
- Have you read the refund period and the trial terms?
Usage framework
Legal and company pages
Refund and subscription terms
Privacy policy
IPTV packages
IPTV subscription
Technical support
Contact
Usage Framework
In Using the Subscription Five Steps
Using the subscription without problems starts with a correct setup and knowing the rules. The order below shows the flow followed from defining the subscription to the end of the period.
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01
Define the subscription on your own device
The subscription is defined for one simultaneous device. To watch on a second device a separate subscription is taken in that device's name.
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02
Complete the setup
A suitable player is installed on the device and the login details are entered. The steps are in the setup guide page.
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03
Protect the access details
The login details are used only on your own device. If they are shared, access security is the user's responsibility.
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04
Report problems to the support channels
For broadcast problems the troubleshooting steps are applied; unresolved cases are forwarded to the technical support channels.
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05
Decide at the end of the period
When the subscription period ends access closes. The subscription must be renewed for the broadcast to continue.
Unacceptable forms of use
Selling, transferring or re-broadcasting the channel list or the access details is not accepted. In such cases the subscription may be suspended; the refund assessment is made according to the framework on the refund terms page.
Mutual Obligations
User and Service Side What Does Each Party Commit To?
There are rules the user must follow on certain items and the service on others. The table below summarises this distribution.
| Check item | Why it matters | How to check |
|---|---|---|
| Device usageA subscription is defined for one simultaneous device. | Keeps access open on the defined device. | A separate subscription is taken for the second device. |
| Access detailsThe login details are personal. | Provides the details in a secure way. | Problems arising from sharing are the user's responsibility. |
| Channel listThe list is for personal use only. | Provides the up-to-date channel list. | Selling or distributing the list is not accepted. |
| Payment and durationThe subscription is valid for the period purchased. | Provides access for the defined period. | Access closes at the end of the period. |
| Service continuityMaintenance and infrastructure work may be carried out. | Resolves interruptions as quickly as possible. | Long interruptions are reported to the support channel. |
| SupportProblems are reported with the device and connection details. | Provides support with the steps. | The solution speeds up when the information is shared. |
The steps to follow for broadcast problems are on the stream not loading and stream freezing pages, and the refund process on the refund and subscription terms page.
Frequently Asked Questions
Terms of Use Frequently Asked Questions
What do the terms of use cover?
They cover the subscription scope, the device usage rule, protection of access details and the way the service is used. Starting to use the service means these terms are accepted.
How many devices can I use the subscription on?
Each subscription is defined for one simultaneous device. To watch on a second device at the same time a separate subscription must be taken in that device's name.
Can I share my access details?
Access details should be used only for the setup of your own device. Access problems that may arise if the details are shared are the user's responsibility.
Is sharing or selling the viewing list forbidden?
Transferring, selling or re-broadcasting the channel list and the access details to third parties is not accepted. Such use may lead to the suspension of the subscription.
What happens if there is an interruption in the broadcast?
Short interruptions may be connection-related. If the interruption continues after the troubleshooting steps have been applied, it is reported to the support channels.
Can I transfer my subscription to someone else?
The subscription is defined for a person and cannot be transferred. When a device change is needed the record is updated by contacting the support team.
How will I be informed if the terms change?
Updates made to the terms are published on this page. Following the current version is the user's responsibility.
The refund and trial process is on the refund and subscription terms page; data practices are covered by the privacy policy page.
Related Pages
Legal and Subscription Pages Other Related Topics
Refund and Subscription Terms
The trial, duration and refund process.
Privacy Policy
Data processing and cookie practices.
IPTV Subscription
Subscription process and scope description.
IPTV Packages
Comparison of duration and scope.
Technical Support
Problem reporting and the support process.
Contact
Contact channels for questions about the terms.
Setup steps IPTV setup page, and device usage in the device compatibility page.
