Contact
Contact
All contact channels for your setup, subscription and technical questions are gathered on this page. Adding your device and connection details to your message helps the reply get straight to the solution.
Contact Channels
Send Your Question to the Right Channel
Setup, subscription and technical questions each require different information. Setup questions call for the device model, technical issues for a screenshot and connection details, and subscription questions for your preferred period.
When preparing your message, short but clear information is enough. Depending on the type of issue, following the steps on the technical support page before getting in touch speeds up the resolution.
- Is your question about setup, subscription or technical support?
- Did you include your device model in your message?
- If you are having an issue, did you attach a screenshot?
- Have you tried the steps on the troubleshooting pages?
Contact guide
Contact
Get in Touch for IPTV Subscription and
Technical Support
You can send your questions about setup, subscription and technical support through the form. Choosing the relevant subject from the list makes sure your message reaches the right team.
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Email
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Setup and Support
Before You Contact Us
Before Getting in Touch Five Steps
Getting your question across with the right information helps the reply move straight to a solution. The order below shows the steps to follow while preparing your message.
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01
Identify your topic
Clarify whether your question falls under setup, subscription or a technical issue. The topic determines the team that will answer.
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02
Check the relevant guide
For setup questions, following the setup guide, and for problems the troubleshooting pages solve most cases.
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03
Prepare your device and connection details
Note down the device model, player name and connection type. For a connection test use the internet speed page.
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04
Send the message through the right channel
Choose the form, email or WhatsApp. If you have a screenshot, attach it to the message.
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05
Apply the steps after the reply
After applying the shared steps, check the stream and the guide; report the result in the same conversation.
Sharing information and privacy
Login details should only be shared for setup purposes. Explanations on how personal data is processed can be found in the privacy policy page.
Contact by Topic
Which Channel Fits Which Question?
The route to follow and the information you need to share depend on the topic of your question. The table below summarises the right channel and the details to prepare for each topic.
| Check item | Why it matters | How to check |
|---|---|---|
| Setup questionsTechnical support and contact form | The right player for your device and the steps are explained here. | The device model and connection type are shared. |
| Subscription and packageContact form or WhatsApp | Questions about period selection and scope are answered under this heading. | The number of devices and your preferred period are specified. |
| Technical issueTechnical support page and support channels | Any problem remaining after the troubleshooting steps is reported. | A screenshot, the player name and a connection test are included. |
| Guide issuesEPG issue page | Most guide-related problems are solved with the steps. | The device time zone and guide setting are checked. |
| Refunds and termsRefund and subscription terms page | The scope and the process are explained in writing. | The subscription details and the reason for the request are specified. |
| Data and privacyPrivacy policy page | How personal data is processed is explained here. | The subject of the request and your contact details are shared. |
Detailed troubleshooting steps stream not opening and stream buffering pages; the subscription flow IPTV subscription page.
Frequently Asked Questions
Contact and Support FAQs about
How can I reach you?
You can reach us via the WhatsApp line, the email address and the contact form on this site. For setup and technical questions it is enough to add your device details to your message.
Which details should I include in my message?
You should share the device you use, the player app, the connection type and a short description of the problem. Attaching a screenshot makes the review easier.
What is the contact form for?
Questions about subscription, setup and technical support can be sent through the form. By choosing the relevant subject from the list, your message is routed to the right team.
Can I get support for setup?
We provide support for choosing the right player for your device and entering the login details. The steps are also covered in the setup guides.
Do I need to share my subscription details?
Login details should only be shared for setup purposes and only with the support team. Details must never be shared with third parties.
Which page should I check for which topic?
Use the troubleshooting pages for streaming problems, the package pages for subscription and period selection, and the setup guides for installation.
What if the problem occurs on more than one device?
This is usually caused by the connection or the playlist. Send your message stating your modem details and the affected devices.
Setup steps IPTV setup, troubleshooting steps technical support page.
Related Pages
Other Related Topics in Support and Company
Technical Support
Issue reporting and the support process.
IPTV Setup
Step-by-step setup guide.
About Us
Broadcast infrastructure and our way of working.
IPTV Subscription
Explanation of the subscription process and scope.
Refund and Subscription Terms
Refund policy and usage framework.
Privacy Policy
How personal data is processed.
The usage framework is explained on the terms of use page, and personal data practices on the privacy policy page.
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