Legal
Refund and Subscription Terms
The trial period, the subscription terms and the refund process are explained on this page. Using the trial period before buying a subscription is the easiest way to see that the broadcast works on your own device.
Trial and Duration
Before Taking a Subscription Trial Period
The trial period is 3 hours and is set aside to see that the broadcast works on your own device and your own connection. The trial is the easiest way to assess the service before subscribing.
The subscription is taken for 3, 6 and 12-month terms; the channel and content scope is the same for every term. The comparison of the terms is on the IPTV package comparison page.
- Have you decided which device you will watch on?
- Is your connection sufficient for the broadcast?
- Did you check the channels and the guide during the trial period?
- Do you know that the refund window is 3 days?
Conditions
Refund Process
When Submitting a Refund Request Five Steps
The refund process starts when the request is submitted and proceeds through specific steps until the payment is refunded. The window is 3 days from the start of the subscription.
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01
Check the refund window
The refund window is 3 days. The request is taken into consideration when it is submitted within this period.
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02
Submit the request through the support channels
The request is submitted with the subscription information and a short description. If a problem was experienced, the outcome of the steps on the not opening or buffering page is added.
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03
The record is verified
It is verified that the request belongs to the relevant subscription; this step is needed for the process to run smoothly.
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04
A solution to the problem is attempted
For problem-related requests the connection and device settings are reviewed first. If the problem cannot be resolved, the refund assessment begins.
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05
The outcome and the payment refund are notified
The decision is notified to the user. When the refund is approved, the repayment is made through the payment method used.
The timing of the payment refund
The repayment is processed according to the payment method used. Transfer times caused by the bank or the payment provider may vary; this period cannot be controlled by the service.
Status and Outcome
In Which Case What Is Done?
The assessment of refund requests varies according to the reason for the request and its timing. The table below summarises the possible cases and the path followed.
| Check item | Why it matters | How to check |
|---|---|---|
| Trial period3 hours | The time set aside to try the broadcast on your own device. | The trial is free and does not require a subscription. |
| Refund window3 days | The period that runs from the start of the subscription. | The request is submitted within this period. |
| The broadcast problem cannot be resolvedTaken into consideration | An unresolved problem counts as a reason for a refund. | The outcome of the troubleshooting steps is added to the request. |
| Sharing of access detailsMay not be considered | This constitutes a breach of the subscription rule. | The request is reviewed according to the framework in the terms of use. |
| Expired subscriptionOutside the refund scope | Access closes when the term is completed. | The subscription is renewed for the broadcast to continue. |
| Approved refundRepayment to the payment method | The refund is made through the method used. | The transfer time depends on the payment provider. |
Subscription terms and current amounts are on the IPTV packages and IPTV prices pages; the usage framework is set out on the terms of use page.
Frequently Asked Questions
Refund and Subscription Frequently Asked Questions
How long is the trial period?
The trial period is 3 hours. This time is set aside to see that the broadcast works on your own device and your own connection.
How many days is the refund window?
The refund window for subscriptions is 3 days. The period runs from the start of the subscription and requests made within this time are taken into consideration.
How is a refund request submitted?
The request is submitted through the contact channels together with the subscription information and a short description. The process starts after the record is verified.
In which cases is a refund not considered?
If the access details are shared with third parties or the refund window has passed, the request may not be considered.
How is the payment recovered when a refund is approved?
The payment is recovered according to the payment method used. Transfer times caused by the bank or the payment provider may vary.
What are the subscription terms and amounts?
The subscription is taken for 3, 6 and 12-month terms. Current amounts are on the packages and prices pages; the scope is the same for every term.
Does the broadcast continue when the term ends?
Access closes when the subscription term ends. The subscription has to be renewed for the broadcast to continue; no reminder is sent during the remaining time.
The usage framework is set out on the terms of use page, and the data practices on the page. page.
Related Pages
In Subscription and Trial Other Related Topics
IPTV Packages
Duration and scope comparison.
IPTV Prices
Current amounts and payment information.
IPTV Free Trial
The 3-hour trial process.
IPTV Subscription
Subscription process and scope description.
Terms of Use
Service framework and obligations.
Contact
Refund request and support channels.
The pre-subscription checklist is on the IPTV subscription selection guide page, and the setup steps on the IPTV setup page.
